Uploading files in Pequity a secure process that allows you collaborate with the Pequity support team efficiently. This guide will walk you through the steps needed to upload files correctly to ensure your data gets to the right people and places.
Steps to upload a file
1. Select Help in the Pequity global navigation
2. Select Contact Support from the Help side drawer
3. Fill out the required fields, attach your CSV, and submit the ticket to the Pequity team.
Troubleshooting common issues
If you encounter issues, here are a few tips:
- File Not Uploading:
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- Check your internet connection and that the connection is stable
- Ensure the file size isn’t too large and is less than 50MB
- You can upload 10 files or fewer with each submission
- Check that your file matches one of the accepted file types: .doc,.docx,.txt,.pdf,.png,.jpeg,.jpg,.zip,.log,.mov,.csv,.xls,.xlsx
- Data Errors: Double-check that your data matches the required formats and that no mandatory fields are missing.
Need anything else?
For more detailed assistance or specific inquiries, you can always contact Pequity’s support team.